FAQ
more info
Do you provide food and drinks?
Can I bring my pet?
Bottled water will always be provided. You can add any additional food or drinks listed in our add-ons section such as juice, tea or hot chocolate, charcuterie boxes, and dessert boxes.
Amber + Autumn Special Events does not provide or offer alcohol of any kind.
You’re more than welcome to bring your pet as long as your location permits it. If you’re considering bringing your pet, we suggest the “furry friends” add-on that includes a pet hang out spot and a water bowl.
Can I leave before my allotted time is up?
Can I bring my own food and drinks?
You may bring whatever food and beverage items you see fit to your own picnic. We also offer packages that include either a small charcuterie or dessert box and premium beverages.
We ask that if you are going to leave early you send us a text letting us know the time you plan on leaving so that equipment is not left unattended. The event set up should not be left unattended and clients will be responsible for any damaged or missing items.
How far will you travel?
We are located in Saratoga, CA and are willing to travel within a 30 mile radius for no additional fee. If you have a special location outside of this range, let us know and we’d be more than happy to discuss travel costs.
Do I get to keep the items at the picnic (plates, glasses, blankets, etc.)?
No. Everything provided during the picnic is a rental only for the duration of your event. Certain add-ons (bouquet of flowers, food boxes, personalized glasses, etc.) will be “take home” items and those will be clearly listed.
How early should I make my booking?
What is your cancellation policy?
In order to receive a full refund of the deposit you must notify us of any cancellation within a minimum of 72 hours before your date. If you purchased any personalized add-on you must cancel no later than 1 week before you date to receive a refund for your items - cancellations less than 1 week prior may be subject to pay for their add-ons.
We understand that weather happens unexpectedly sometimes and will work with you to reschedule your event due to weather conditions if necessary.
As early as possible! We want to have plenty of time to work with you on your event design and make sure it’s exactly what you want. We would appreciate at least a 72 hour notice, but we do understand sometimes things happen last minute and we will do our best to accommodate.
What happens if I’m late to my event?
Can my child attend?
Absolutely! Our packages are made for two people, so we just ask you to be aware of this. Any child over the age of 8 will be charged as an additional person, and you are always welcome to add the extra place setting for $30 no matter the child’s age. An additional bottled water can be provided upon request for no additional fee.
We ask that you give yourself plenty of time to arrive at your event on time. We suggest mapping out directions the day before at a similar time to better be prepared for any traffic. While we do understand that things happen, since we book multiple events in one day we cannot wait longer than 20 minutes for clients to show up to their event. We will send multiple reminders before your event to ensure you’re aware and ontime. If you are more than 20 minutes late you will not be given a refund.
Do I need to clean my own trash?
Only if you want to. We will do a full clean up of the site once your event is done, so you’re more than welcome to leave all trash and used items behind. All plates, glasses, silverware, and napkins are non-disposable and are to be left at the event site.